Communications John Gupta
Training 1: Sales
Robert Louis Stevenson once said: "Every body makes a living by selling something."Sales training gurus in the seventies. eighties and nineties emphasized THE CLOSE as the most important aspect of the selling process.Today, however, we know that the relational aspects of the client-sales person interaction are the key to successful sales.This module explores ways to successfully use relational methods for effective sales.
Training 2: Customer Service
"Two years ago you had 1000 customers, today you have 1000, how many did you lose ?" If you don’t know the answer, it is 400.Customer service is the key to any successful business Most companies lose 20 % of their customer base each year - a loss which can be easily prevented through improved customer service In this module we will show you how to stem the loss and create lifetime customers through improvements in attitude and exercising good follow-up techniques.A special emphasis will be given to the importance of telephone techniques in customer service Whether you are a veteran or a novice in your field you will learn many valuable tools to become even more successful.Customer Service is the key to every organization's success. We show you how to keep your customers happy for a long time.
Training 3: Effective Listening
In this two-hour presentation you will not only learn to listen better, but also how to apply listening skills in your every day life.
As Epictetus said, "Unfortunately, it is difficult to listen and talk at the same time and while we are talking we can miss the opportunity to pick up a lot of useful information."This module focuses on barriers that we create for ourselves which interfere with our ability to listen. An awareness of such barriers and how to overcome them can help us to improve opportunities in TEAM BUILDING, SALES, NEGOTIATIONS and CUSTOMER SERVICE.